FREQUENTLY ASKED QUESTIONS

Will my roof rack hold my HVO Tent?

Weight limits vary from vehicle to vehicle and from rack to rack.  Please verify what your vehicle and roof rack is capable of holding. 

Hi-Vis Overland Tents are built to fit on most vehicles with roof racks.  Make sure that your roof rack will at least hold the weight of the tent.  The “Static” or parked weight limit would be typically greater in value than the “Dynamic” or moving weight limit.  Our tent’s weight varies per size and model, so whichever model and size you should choose will need to depend on the load that your roof rack can carry.  Generally the aftermarket roof rack systems on the market will hold more weight than the factory roof rack.   The list below states the different weights of the tents that Hi-Vis Overland offers.  Please verify your roof rack has the capacity to hold the tent.

                Aerie2- 2 Person- 180lbs

                Aerie3- 3 Person- 195lbs

                Aerie4- 4 Person- 210lbs

                Crag2- 2 Person- 195lbs

                Crag3- 3 Person- 220lbs

                Crag4- 4 Person- 240lbs

                Watchtower2- 2 Person- 155lbs

                Watchtower+2- 2 Person- 165lbs

 

For your safety, Hi-Vis Overland has incorporated the number of persons in with the model name of the tents.  For example, the HI-Vis Overland Aerie2 Rooftop Tent will accommodate 2 adults averaging 200-220 lbs.  Please read the list below of the full model lineup, occupancy, and weight capacities inside the tent.  The telescopic ladder has a weight limit of 320lbs.

                Aerie2- 2 Person- 400lbs

                Aerie3- 3 Person- 600lbs

                Aerie4- 4 Person- 750lbs

                Crag2- 2 Person- 400lbs

                Crag3- 3 Person- 600lbs

                Crag4- 4 Person- 750lbs

                Watchtower2- 2 Person- 550lbs

                Watchtower+2- 2 Person- 650lbs

 

How do I mount the HVO Tent to my vehicle?

If the tent is properly installed, most roof racks will carry the tent properly.  Please verify that your roof rack will support the tent that fits your needs.  If your vehicle isn’t equipped with a factory roof rack, HVO recommends an aftermarket roof rack or cross bars.  Our installation page will show how to prepare your tent to mount to your roof rack.

 

Does Hi-Vis Overland install tents for customers?

At this time Hi-vis Overland does not install tents.  This is subject to change. 

 

What is the shipping and how long will it take to ship?

The shipping for all tents are a flat rate of $200.  Please allow 5-7 days for shipment.  As soon as the tent is shipped HVO will contact you with the tracking number and expected delivery date. 

 

Do you ship internationally?

At this time there is no option to deliver outside the lower 48.  If you are located in Alaska, Hawaii, or Puerto Rico please contact Hi-Vis Overland for a quote.

 

Who are the HVO Tents made for?

Hi-Vis Overland Tents are made for a wide range of enthusiast with the same drive for adventure that we have!  Mountain Bikers to Beachcombers the HVO tents are for you.  The tents can be set up and stowed away in minutes for a quick departure.  They also are brightly colored in case of emergencies.  The reflective features allow fellow campers, medical, or law enforcement personnel to locate your location for an easier rescue. 

 

What are the benefits of having a rooftop tent?

A rooftop tent is a great way to get off the ground away from dangerous animals and insects.  They also double as wind and rain protection than a ground tent.  The convenience of setting up the tent is incredible.  Only minutes away from having camp setup and imagine waking up to some amazing views.  “Camp is where you park” is a very true statement when you talk about a rooftop tent.  No need to worry about having a camping season.  You can leave your tent mounted to the top of your vehicle year-round and at the drop of a hat you can have camp whenever you need it!  The tents come with a high-density mattress and anti-condensation mat inside the tent so there is no need to worry about the leaky air mattresses.  Under the tent you have the opportunity to install the annex for added privacy and cover from the elements. 

 

What is the HVO warranty?

Your Hi-Vis Overland Rooftop Tent is warranted for the original purchaser against defects in material, craftsmanship, and parts for two years from the date of original purchase.  This warranty covers manufacturing defects but it does not cover normal wear and tear.  Cosmetic blemishes caused during use or damages caused by negligent acts (i.e. improper cleaning, storage, and use).  Hi-Vis Overland will repair or replace the defective items at no cost to the customer, at our discretion.  If the tent must be returned to HVO for inspection and repair, the owner must assume the cost and liability of the freight.  Please provide the proof of purchase along with the serial number of the item.

 

Are there any used tents for sale?

Periodically Hi-Vis Overland will have used tents and demo tents available for purchase.  Here at HVO, we will not sell any tent that we wouldn’t use ourselves on our rigs.  These used/demo tents are sold as-is without a warranty.  Please contact Hi-Vis Overland for pricing and availability.  Pick up for used/demo tents only.

 

What is the HVO Return Policy?

100% Satisfaction Guaranteed
We, Hi-Vis Overland, stand behind everything we sell. If you are not satisfied with your HVO purchase, you can return it for a replacement or refund. Items must be returned within 30 days of purchase.
Hi-Vis Overland's guarantee doesn’t cover the typical wear and tear or damage caused by negligence or accidents.
If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. After you purchase one of our products and decide you would like to return it for any other reason than quality and craftsmanship there is a 20% restocking fee.

“Where are the tents manufactured at?

China. The tents are made to HVO specs using HVO chosen materials based on years of field testing, use, and abuse.”

What about shipping Tents outside the US?

Please contact HVO Directly before placing an order for a custom quote on shipping a tent internationally.